MintGrounds ("we," "us," or "our") operates mintgrounds.one and provides artificial intelligence consulting and solutions to organizations in Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, and guidance from the Office of the Privacy Commissioner of Canada (priv.gc.ca).
1. Accountability
We are responsible for personal information under our control. Our Privacy Officer oversees compliance and can be reached at:
- MintGrounds — Privacy Officer
- 100 King Street West, Suite 5600, Toronto, ON M5X 1C9, Canada
- Email: [email protected]
- Phone: +1 416 555 3847
- Business Number: BN 782941536RC0001
2. Identifying purposes
We collect personal information for purposes that a reasonable person would consider appropriate, including:
- Responding to enquiries submitted through our website or email
- Scheduling consultations and delivering contracted AI services
- Processing proposals, statements of work, and invoicing in CAD
- Maintaining client relationship records and project documentation
- Improving website functionality and security
- Complying with legal and regulatory obligations in Canada
- Sending service-related communications where you have provided consent or where permitted by law
We will identify purposes at or before the time of collection. If we wish to use your information for a new purpose, we will seek your consent unless otherwise permitted by law.
3. Consent
Consent may be express or implied depending on the sensitivity of the information and reasonable expectations. By submitting our contact form, requesting a consultation, or engaging our services, you consent to collection and use as described in this policy.
You may withdraw consent subject to legal or contractual restrictions. Withdrawal may limit our ability to provide services. To withdraw consent, contact our Privacy Officer using the details above.
4. Limiting collection
We collect only information necessary for identified purposes. Website forms may request:
- Full name, email address, and phone number
- Solution interest, preferred consultation date, team size, and budget range
- Free-text messages describing your project needs
We do not require excessive or unrelated personal data to browse our public pages.
5. Limiting use, disclosure, and retention
We use personal information only for the purposes for which it was collected, except with consent or as required by law. We may disclose information to:
- Service providers bound by confidentiality (hosting, email, CRM, analytics) who process data on our instructions
- Professional advisors under duty of confidentiality
- Government authorities when required by Canadian law
- Successors in the event of a merger or acquisition, with equivalent privacy protections
We do not sell personal information. Cross-border processing may occur when cloud providers store data outside Canada; in such cases we assess risks and implement contractual safeguards consistent with PIPEDA Principle 4.1.3.
Retention periods depend on the nature of the relationship. Enquiry records are typically retained for twenty-four months unless a client relationship continues. Contract and billing records are retained as required for tax and legal purposes under Canadian law.
6. Accuracy
We rely on you to provide accurate information. You may request correction of inaccuracies by contacting our Privacy Officer. We will amend records where appropriate and notify third parties who received incorrect data if required.
7. Safeguards
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of information, including:
- HTTPS encryption for website traffic
- Access controls and role-based permissions for internal systems
- Employee privacy training aligned with PIPEDA
- Vendor security assessments for subprocessors handling personal data
No method of transmission over the Internet is completely secure. We encourage you to use strong credentials for any client portals we provide.
8. Openness
This policy is available at mintgrounds.one/privacy-policy.php. Additional information about our practices may be provided on request.
9. Individual access
You may request access to personal information we hold about you. We will respond within thirty days unless an extension is permitted under PIPEDA. We may charge a reasonable fee for copying records where permitted. If we deny access, we will explain the reason and inform you of the right to complain to the Privacy Commissioner of Canada.
10. Challenging compliance
Questions or complaints should first be directed to our Privacy Officer. If you are not satisfied with our response, you may contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: priv.gc.ca
Residents of British Columbia, Alberta, and Quebec may also have rights under provincial privacy statutes applicable to certain organizations.
11. Cookies and similar technologies
Our website uses essential cookies to remember cookie consent preferences via local storage and to maintain basic functionality. We do not use cookies for cross-site advertising profiles on this site. You may manage browser settings to block cookies; some features may not function correctly if essential cookies are disabled.
12. AI and automated processing
When delivering AI services to clients, we may process data provided by clients under separate agreements. This public website policy covers visitor and enquiry data only. Client data processing terms are defined in project contracts and may include algorithmic impact considerations consistent with Government of Canada guidance where applicable.
13. Children
Our services are directed to business clients. We do not knowingly collect personal information from individuals under sixteen years of age through this website.
14. Changes to this policy
We may update this Privacy Policy to reflect legal or operational changes. Material updates will be posted on this page with a revised effective date. Continued use of the website after changes constitutes notice of the updated policy where permitted by law.
15. Contact
For privacy requests or questions about this policy:
MintGrounds Privacy Officer
100 King Street West, Suite 5600, Toronto, ON M5X 1C9, Canada
[email protected] · +1 416 555 3847